Simpson Donald are a well established supplier of electronic components to a wide range of industries. They use Sage Line 100 as their primary order processing environment but had identified some short-comings in the package with respect to Stock Control and also they had a major requirement to track and manage Customer Service issues. The solution was to implement an iport CRM solution which also integrated Sage Line 100, extended the Stock Control capability and linked it all into the Customer Service function within iport CRM.
A huge benefit to the implementation has been the ease with which British Standards inspectors can now audit their Customer Service policies compared to previously. "In the past we were unable to completely provide audit of most of the quality policies apart from by anecdotal evidence" says Alan Donald, Director of Simpson Donald. "Now we can simply produce an end to end audit of each incident, date and time stamped automatically with the operator's comments."
This benefit has been extended to their customer base and the Production manager at Honeywell Electronics is on record as stating that Simpson Donald are "the only supplier who take their customer service issues seriously".
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“The great flexibility of an iport CRM portal solution is that it can be expanded and developed to suit every organisation’s needs, no matter how complex” concludes Chic McSherry, CEO of iport4business.
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