Product Feature |
iportinstant |
Maximiser
Enterprise |
ACT |
GoldMine |
MySAP |
Microsoft CRM |
Contact Management System |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
CRM System |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Customer Service System / Support Desk |
Yes |
Yes |
No |
No |
No |
No |
Project & Task Management |
Yes |
No |
No |
No |
No |
No |
Database software additional Cost |
No |
No |
No |
No |
No |
Yes |
Database Capacity |
Unlimited |
Unlimited |
10,000 |
Unlimited |
Unlimited |
Unlimited |
Uses SQL Database |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
Supported direct from the development team |
Yes |
No |
Yes |
No |
No |
No |
Large Button Simple Interface |
Yes |
No |
No |
No |
No |
Yes |
Scalable same product can be upgraded to add more functionality as the business grows |
Yes |
No |
No |
No |
Yes |
Yes |
All modules linked by powerful task manager & Executive Dashboard |
Yes |
No |
No |
No |
No |
No |
Available to rent or buy |
Yes |
No |
No |
No |
No |
No |
Main Company Record with Unlimited Contact Records |
Yes |
Yes |
No |
No |
No |
No |
User-defined fields per company & contact |
Yes |
No |
No |
No |
No |
No |
Alternative addresses per record |
Unlimited |
Unlimited |
2 |
Unlimited |
Unlimited |
Unlimited |
Notes per company / contact |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Options to convert old customers to prospects (and in reverse) |
Yes |
No |
No |
No |
No |
No |
Create custom user-defined fields for sales, service and project transactions |
Yes |
No |
No |
No |
No |
No |
Set up default & compulsory fields |
Yes |
Yes |
Yes |
No |
No |
No |
Can work with any chosen e-mail client recognized by Windows |
Yes |
No |
No |
No |
No |
No |
Built in probability calculator |
Yes |
No |
No |
No |
No |
No |
Ability to link any document to a customer / prospect |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Includes comprehensive unlimited relational databases |
Yes |
Yes |
No |
No |
No |
Yes |
| Contact Management | |
|
|
|
|
|
Colour coded executive dashboard |
Yes |
No |
No |
No |
No |
Yes |
Tasks can be customer related as well as just calls / visits logs |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Actions can be allocated to other people |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
In built lead tracking reporting |
Yes |
Yes |
No |
Yes |
No |
Yes |
Tasks show in day and task view |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
History of previous contacts on tab |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Customisable print outs |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Documents and letters can be stored and raised against a specific data entry |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Customer Service & Service Management |
|
|
|
|
|
|
Fully functionality support / help desk module |
Yes |
Yes |
No |
No |
No |
No |
Calls can be worked on by multiple operatives |
Yes |
Yes |
No |
No |
No |
No |
Allows logging of time spent resolving issues |
Yes |
No |
No |
No |
No |
No |
View all customer details from within module |
Yes |
Yes |
No |
No |
No |
No |
Full time stamped audit trail of any actions take |
Yes |
Yes |
No |
No |
No |
No |
Ability to allocate calls to other team member |
Yes |
Yes |
No |
No |
No |
No |
Can be used for the management of any customer related task. |
Yes |
No |
No |
No |
No |
No |
| Project & Operations Management |
|
|
|
|
|
|
Project Database to allow linkage of customers, prospects and contacts to a project |
Yes |
No |
No |
No |
No |
No |
Ability to produce project reports |
Yes |
No |
No |
No |
No |
No |
On screen project summary & task list |
Yes |
No |
No |
No |
No |
No |
Project Profitability Costing Reports |
Yes |
No |
No |
No |
No |
No |
